Customer support agent Dutch

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

We’re looking for client-oriented candidates who are native or near-native DUTCH speakers (C1 or C2 level) to join our Elite Customer Support team for our newest project!

You’ll be working on an unparalleled opportunity within thе project for one of thе coolest world-established fashion company!
You will provide first-class service for a renowned group that sells its own brand fashion clothing to a young audience (16-30 years old) in over 100 countries, with over 10 million followers on social and fans all over thе world.
There‘s a huge focus on career development and recognition at Ascensos. We‘re proud of our team and are always looking for new colleagues with a similar talent and enthusiasm to deliver really great customer service. If that sounds like you and you are interested in joining us, reach out and you could be one of thе elites that make #theAteam thе best!

This job is for you if you have:

Experience in customer support or BPO environment
Experience in front office communication channels (calls, e-mails and chats)
Native level/fluency in Dutch or at least C1 both verbal and written.
Advanced level of English, both spoken and written
Positive attitude & excited to discover new CX approaches;
Strong interpersonal and communication skills
Excellent customer focus (both verbal and written).
Problem solving oriented, desire to investigative
Multi-tasking skills with highest attention to detail.
Ability to work under pressure
Ability to work in fast-paced environments
Be flexible and adaptable to new situations

Providing solutions regarding after-sales, order and delivery issues
Ensuring all communication is handled professionally and promptly but with a human touch
Demonstrating strong product knowledge to ensure all customers queries are answered making them promoters of the brand
Building a special connection with customers and providing exceptional service

PLEASE NOTE : The first 2-3 weeks of activity are at the office and afterwards, a mix between work from home and work at the office
What we offer
• Ability to develop your knowledge- internal Learning and Development Platform
• Career growth- for lots of job opportunities we select team members who have demonstrated excellent skills and work ethic
• Engaging atmosphere- we continue to have an engaging online community with diverse and fun competitions and channels
• Attractive salary package