Contract Management with German

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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Requirements:

• Fluency in English and German: good speaking, writing and comprehension skills in business context

• Familiarity of MS office tools: outlook, excel

• Basic Understanding of Order to Cash/Sales Order Management process / Customer Fulfillment / Contract Management processes

• Knowledge in Oracle R12 ERP instance would be an advantage and preferable

• A clear focus on superior customer service and continuous business performance improvement

• Experience in analyzing performance metrics and managing proactively for continuous improvement

• Demonstrated capacity to apply statistical measures to workflows and performance monitoring

• Task and goal-orientated, with high energy levels and strong attention to detail

• Capable of prioritizing issues, and working with a sense of purpose and ownership

• Analytical, with strong problem-solving skills

• Thinking process – Be proactive, ask and perform work.

• Planning – Ability to plan the steps to be taken to achieve objectives

• Accountability – Taking personal responsibility for actions

Responsibilities:

• Manage Contracts during their lifecycle

• Responsible for proactively managing and maintaining all aspects of the Service/Lease contracts during their life cycle.

• Ensuring the accurate and timely invoicing of revenue
Manage Billing

• Prepare billable data to ensure contracts are ready to bill to include collection and validation of usage data

• Provide billing data where appropriate

• Manage exception reports


Manage Contract & iBase Changes

• Validate contract change requests

• Oversee automated and conduct relevant manual changes

• Execute mass updates when applicable

• Send requests for PO renewals

• Proactively resolve customer queries, looking for causes not just the symptoms

• Prepare and send credits and debits

• Change trial contract end dates


Dispute handling

• Ensures correct and timely completion of disputes in order to realize customer satisfaction

• Acts within the SOX rules

Manage Contract Lifecycle processes

• Ensure Contracts are price indexed and/or prolonged in line with relevant Terms & Conditions

3rd Party Service Providers

• Send PO’s and other relevant data to 3rd Party Service Providers and ensure that contracts are aligned with the service provided by the 3rd Party

Manage Terminations

• Obtain end meter readings if applicable

• Terminate contracts and inform relevant parties

Benefits of joining Wipro:

•Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment

•Great career opportunity with a leading international outsourcing company

•Opportunity of personal development in a multinational working environment

•Competitive salary with attractive set of social benefits available through a flexible benefits package that can be customized depending on each employees’ needs

•Relocation assistance to help you settle in