Commercial Customer Support with German
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Employer: | Schneider Electric |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 19.12.2022 |
Remote work: | On-site |
Now, we have a job opportunity for a Commercial Customer Support role in our team. Act as an entry point of contact and provide support to all customers in the assigned country: greetings, Log Interaction, Identification of Customer. Queries will include but are not limited to the followings:
- Post sales –product return (RMA); order management, invoice, deliveries;
- Pre sales –Price and availability, giving a catalogue reference, order entry, quotations, opportunity identification, e-commerce, knowledge management,
- Follow up on Leads generated from marketing activities.
What will you do:
- Provide first level general support pre-sales and post-sales, telephone, mail and electronic to SE customers and partners or ensure a proper escalation to the first level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools;
- Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs;
- Order Management: enter, change, manage requests related to orders in cooperation with country representatives;
- Provide support to the customers for commercial and logistic returns product;
- Provide support to the customers for solving the logistic and commercial complaints;
- Proactive information communication;
- Complete documentation and follow up on all commitments and customer details;
- Actively create/modify knowledge database;
- Ongoing proactive research and learning about new products, technologies and applications;
- Participate in the interaction center’s continuous improvement process;
- Acts as back-up for the colleagues who offer customer service support in the same language when they are not in the office and/or for the colleagues who offer support in a different foreign language in English when they are not in the office
- Collaborate with Marketing on new product launches
- Liaise between customers, After-Sales and Marketing regarding Product Quality Returns
- Education: Bachelor’s Degree preferred;
- Fluent in English and German;
- Previous experience in customer support or sales is a plus;
- Ability to multi task (logging queries while speaking with customers);▪PC skills (Microsoft, Windows, ERPs);
- Basic aptitude for learning technical concepts essential;
- Excellent interpersonal, communications and time management skills;
- Ability to work on own initiative, but also as part of a team;
- Strong verbal and written communication skills are required;
- Flexible and having the ability to learn quickly;
- Previous CRM experience an advantage;
- Diversity and Inclusion -integral part of the company's history, culture and identity
- Possibility to work from home according to internal policy;
- Competitive and rewarding salary package;
- Well-being workshops;
- Hands on training and access to our technical labs;
- Connection sessions with global management;
- Exposure to a multicultural and dynamic environment;
- Development Plan through Career path and coaching;
- Cool site environment;
- Employer with high focus on Sustainability;
- Development Programs –Career Path & Talent Academy;
- Diversity and Inclusion -integral part of the company's history, culture and identity.
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