Customer Support Specialist with Russian & English

Angajator: Playtika
Domeniu:
  • Controlul calitatii
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 22.01.2022
    Scurta descriere a companiei

    Since 2010, Playtika has been a pioneer in the games industry. We were among the first to offer free-to-play social games on social networks and, shortly after, on mobile platforms. We were also one of the originators of live game operations, offering users personalized, daily game experiences with new events and exciting new features 365 days a year.

    Cerinte

    Playtika is a Game-Entertainment Company that provides audiences around the world with a wide variety of games based on quality, original content that is constantly changing and tailored to each player specifically.

    We were among the first to offer free-to-play games on social networks, and shortly after, on mobile platforms.

    We are successfully applying our intuitive understanding of what players want. That's why we have over 35 million players and 19 offices around the world.

    As a digital entertainment powerhouse, Playtika processes more than 9TB of data daily. Our games are continuously evolving journeys, personalized to deliver new challenges and surprising thrills, at every twist and every turn.

    At Playtika, we are storytellers and coders, artists and data-scientists, explorers and strategists. We don’t just build games, we bring them to life.

    CUSTOMER SUPPORT Playtikans are problem solvers, who can think analytically. You want to work at a growing international company with great perks and benefits, using your English and Russian skills.

    Requirements:

    Capable to efficiently prioritize their daily tasks.
    Able to become proficient in working with multiple applications and platforms.
    A quick on their feet doer, and a fast learner.
    Open to develop a player-first mindset and offer exquisite customer service.
    Flexibility to work shifts, weekends, holidays.
    English & Russian proficiency, both written and spoken.

    Responsabilitati

    Providing support to players, for inquiries about game, features, promotions, game progression and experience, technical issues, lost accounts, missing wins, purchase issues.
    Showing good discipline and flexibility with LiveChat (chat applications) and ServiceNow (email/ticket application), to facilitate a short turnaround time for the players.
    Staying up to date with all current game promotions and seasonal features.
    Delivering service to players that is good enough and fast enough to meet all the studio targets.
    Acknowledging and implementing all feedback received through the quality evaluation process.
    Balancing own workload to efficiently cover both communication channels – chat and email.

    Nice to have:

    Previous work experience in customer service or technical support.

    Benefits:

    Daily Breakfast
    Fresh Fruits daily, Yogurts, Snacks & Soda Drinks, Coffee etc.
    Meal Tickets
    Vacation Tickets
    Private Pension
    Transport Subscription
    Private Medical Subscription
    Private Dental Subscription
    Wellbeing Benefit (Benefit is our partner)
    Personal Development Benefit (Benefit is our partner)
    Quarterly & Performance Bonus
    Birthday Gift
    1 Day Off for birthday
    Bonus & Gift Cards for special events (Easter, 1st of June, 8th of March, Christmas)
    Comfortable office easy to reach from any spot of the city: Timpuri Noi
    Games: pool table, ping-pong, fussball, air hockey etc.
    Exciting company events
    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    If you feel the above describes you perfectly- Apply now!