Accounts Receivable Team Lead

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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Coordinating the AR team by supporting the Agents and monitoring the process outputs;
Controlling adherence to schedule of the Agents/Analysts, identifies deviations and addresses them according to Internal Code of Conduct;
Managing the overall quality assurance process and analyzes the QA reports in order to provide feedback to Agents based on their achieved ratings;
Dealing with AR questions and takes responsibility for escalating to Stakeholders from Client organization, if needed;
Ensuring structured and high quality communication on issues affecting the client (escalations, Suppliers’ base challenges, internal procedures shortcomings etc.);
Ensuring that client satisfaction is insured and uses creativity to propose alternate solutions to client’s requests;
Facilitating access of Agents/Analysts to reports on activity and suggests performance improvement plans for underachievers as well as development plans for the overachievers following up with them to complete plans;
Providing visibility to upper management on the issues that impact the service level, identifies potential issues and reports them to superiors.

Excellent in oral and written English language;
Minimum 4 years of previous work experience in BPO -Finance Projects;
People management skills Previous work experience with SAP environment and in Payable/Receivable Accounting area;
Previous exposure of minimum 2 years to leading teams or projects.

Perks Of Working With Us:

Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment;
Relocation package; Opportunity to work for one of the biggest brands in the world in a unique work environment;
Great career opportunity with a leading international outsourcing company;
Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees’ needs;
Temporary remote work due to the pandemic and return to office after the situation improves.