Technical Lead 1st Line

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

• Knowledge in Telecom on the following technologies: Core Telecom Network (2G/3G/4G) and IP networks
• Experience in working with the following equipments:
• Packet Switch: GGSN,PCRF,DNS
• IP Networks: Router/Switch/Firewall Fortinet
• Network architecture knowledge:
• Packet Switch
• Knowledge of protocols GTP, IP, Radius, Diameter, IPSEC, SS7,VoIP
• Experience using packet-tracing software: Wireshark, Ethereal (tcpdump etc).
• Knowledge in Linux/UNIX, CLI, any distribution.
• Minimal knowledge of Unix scripting
• Nice to have: VmWare, AWS.
• Fluent in both written and verbal English

• Performs monitoring and troubleshooting activities in order to maintain the functioning state of the hardware and software systems, using available tools.
• Provides 24h/24h technical support, gathers all the required information from customer or monitoring systems in order to quickly solve all the hardware and software incidents; coordinates the investigations, when needed.
• For some of the solutions delivered, modifies and adapts existing software solutions for a better performance and customer experience.
• Provides technical information to customers about events and alarms that affect services, using agreed methods of communication.
• Analyzes information gathered from customers and/or performance/monitoring systems, proposes solutions and transmits the results/recommendations towards other technical teams in order to change and adapt software solutions for dedicated equipment.
• Where needed coordinate with appropriate MPN Technical teams/suppliers to solve Hardware/Software issues.
• Ensures Incidents are solved within agreed SLA and have an End to End accountability for MPN Services
• Works in compliance with the operational agreements and to fulfill the key performance indicators of the service (speed, response time, error rate).
• Creates work instructions and technical operational procedures for the consolidation of knowledge and competencies within the team.

• In this pandemic period we have 100% work from home for your safety.
• Medical and dental services
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of and technology changing company
• Flexible Vacation – Take time off when you need it, we trust you!
#_VOIS