Engineer 2nd Line

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

• Work experience in Telecom Core Packet Switch: GGSN, PGW, SGSN, MME, DNS.
• Work experience in Networks: Router/Switch/Firewall Fortinet
• Good knowledge of Telecom Networks (both PS and CS): LTE, NB-IOT
• Expert hands-on experience in working on Fortinet, Athonet.
• Knowledge of the following protocols: GTP, RADIUS, Diameter, IP, BGP, MP-BGP, MPLS, L3-VPN, IPSEC
• Experience using Linux/UNIX or other open source operating systems.
• Experience using virtualization systems (VMWare, etc.)
• Work experience with Public Cloud: AWS
• Practical experience in using packet sniffer and analysis tools like Wireshark, Ethereal (tcpdump. etc)
• Experience with OSS tools: Elastic Search, Grafana.
• Experience in solving advanced problems, detailed analysis and implementation of solutions
• Experience in a multinational environment
• English proficiency (B2-C1)

• To deliver technical support for network applications and systems (2nd Line support)
• Provides high-level technical support and operatively resolves incidents in the functionality of hardware and software systems.
• For some of the services provided, to modify and adapt the software solutions for a better performance and experience offered to the customers.
• To review the technical and functional specifications of information systems and to implement them in the process of modifying or adapting hardware and software solutions;
• Performs an impact analysis, proposes, develops and implements technical solutions related to the basic functionality of the software, with the final result of solving incidents and advanced technical problems and thus improving customer experience.
• Coordinates with other technical teams (Supplier/Vendor) in order to solve the incidents.
• Identify automation opportunities and develop the needed scripts
• For each of the supported platforms it is ready to participate in the creation of documentation and procedures.
• He is ready to work on-call outside the normal working hours.
• Works in accordance with operational agreements and for meeting key service performance indicators (speed, response time, error rate)

• In this pandemic period we have 100% work from home for your safety.
• Medical and dental services
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of and technology changing company
• Flexible Vacation – Take time off when you need it, we trust you!
#_VOIS