Technical Support Engineer

We’re an energized bunch, who love to be at the forefront of innovation. We make it our mission to develop and stay ahead of the latest trends and technology. Our goal? To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.

· University degree in Computer Science, Mathematics, Business IT or related sector

· Good knowledge of C/C++, including debugging skills and some experience with debugging tools like Visual Studio

· Good knowledge of SQL, and basic knowledge of C#

· Knowledge of database technologies such as Oracle, and advanced experience with Windows operating system

· Very good English knowledge

· Analytical abilities

· Attention to details, stability, responsibility as well as customer focus

· Ability to work independently as well as part of a customer facing team

· Able to work in a multi-cultural and multi-sites team

Your deliverables as a member of the FusionInvest Customer Support (Bucharest) team include (but are not limited to) the following:

· Respond to various customer requests of low/medium/high complexity, being able to understand the issue reported

· Reproduce issues on the local environments, searching for potential workarounds to minimize client downtimes, reviewing source code and building scripts to fix corruptions with the assistance of senior colleagues when necessary

· Perform technical investigation of the issues reported, providing adequate solutions where feasible and/or complete analysis details to R&D teams

· Update clients on the progress towards issue resolution

· Track issues sent to other departments and ensure a resolution to the client’s satisfaction is attained

· Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported

· Validate defects thoroughly by ensuring that the described scenarios are fixed

· Write technical specifications and best practices documentation

Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed