Customer Experience Professional with French

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We have an opportunity for a Customer Experience Professional with French in our Performance Material & Technologies (PMT) department in Bucharest.

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Qualifications:

Bachelor's degree / equivalent, or High school diploma with significant relevant experience.
Fluent English and French
Experience working in a customer-facing role will be an asset
Good team and communication skills
An ability to take initiative and work with limited direction
An ability to learn quickly
Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

Key Responsibilities

Processing Returns
Customer Invoicing
Deliver Forecast Reports
Order Processing
Assist customers and sales representatives with any request/inquiry or complaint through the system to resolution
Function as backup for other team members when required.

WE OFFER

A culture that fosters inclusion, diversity and innovation
Market specific training and ongoing personal development
Career growth opportunities
Experienced leaders to support your professional development International work environment
Medical plan provided by Omniasig
Meal allowance Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others

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If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.