Customer Service Backoffice Specialist (with English & Dutch / Italian / German)

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Employer: DKV EURO SERVICE ROMANIA
Domain:
  • Insurances - Financial Intermediaries
  • Accounting - Finance
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 09.03.2022
    Remote work: On-site
    Short company description

    Our company history is one of long tradition. For more than 85 years, we have smoothened the way into mobility for our customers. Our products and services move people and goods all over Europe – future-oriented and unhindered by borders. We combine tradition with modernity and can therefore meet all the wishes of our customers. It does not matter which fuel, which technology, which smart service you prefer: we are at your side.

    As one of the leading mobility service providers in Europe, DKV Mobility helps over 213,000 active customers to manage their commercial vehicle fleets efficiently. The range of services extends from fuel and service cards at 66,000 brand-independent petrol stations to toll invoicing, value-added tax and mineral oil tax refunds to vehicle services and services in innovative fields such as electromobility currently offering 190,000 public charging points. 5.1 million DKV CARDs and on-board units are used by customers in 45 countries. In 2020, the company generated a transaction volume of €9.3 billion. DKV Mobility, headquartered in Ratingen near Düsseldorf, employs over 1,300 people. 2021, the DKV CARD was named ‘Best Brand’ in the fuel and service card category for the 17th time in a row.


    In 2021 DKV opened an IT Center in Bucharest.
    The Web Service Department of DKV is currently migrating from the previous legacy systems to the new Azure Cloud Infrastructure in order to provide customers with new digital products based on the core services.

    With this migration all Services and Applications are also being taken over, hence the Web Service Department Teams are working on achieving a smooth transition of the processes.

    The DKV IT Center in Bucharest has a vital role for the Web Service Department as it provides new international team members with the required energy and passion to achieving their goals.

    Requirements

    Profile:

    • Bachelor degree;
    • 1-2 years of relevant professional experience in a comparable field of activity;
    • Secure user knowledge with SAP/SAP R3/CRM/CAM;
    • Strong knowledge of Microsoft Office;
    • Very good knowledge of English (mandatory);
    • Medium/advanced level of Dutch or Italian or German language is a plus;
    • Communication skills;
    • Ability to work in a team and to cooperate;
    • Very organized, with eye for detail;
    • Flexibility;

    Responsibilities

    Key Responsibilities:

    • Operation of the switchboard;
    • Operation and maintenance of sales systems and tools;
    • Entry and maintenance of master data;
    • Handling of inquiries from prospects and customers;
    • Processing of new customer applications;
    • Obtaining commercial and banking information;
    • Sending DKV cards, boxes and required documents to new customers;
    • Support of the customer service employees;

    Other info

    The Proposal:

    More than 1000 employees, including over 600 at the Ratingen headquarters, give everything for the mobility of customers all over Europe. No matter what career level you are at and what your professional goals are: With DKV you will move forward.

    Profit from
    • People from many nations and fields
    • Flat hierarchies and short decision-making processes
    • Flexible working hours with home office and flextime
    • Continuous training
    • And much more

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