Customer Support Officer - Voluntari (Ilfov)

Kapital HR este o companie de consultanta in domeniul resurselor umane, principala activitate fiind cea de recrutare si executive search.

Am creat Kapital HR din pasiune pentru munca noastră, ne motiveaza bucuria celor care ne mulțumesc atunci când le găsim noi locuri de muncă sau când învață lucruri noi, precum și din dorința de a contribui la maturitatea pietei de afaceri din Romania.

- Previous working experience as an Office Assistant or in Customer Care
- English – fluent (all work related activities are performed in English)
- Outstanding communication and interpersonal skills
- Customer service skills, preferably with direct exposure to customers claims
- Able to prioritise easily
- Analytical problem solver
- Ability to prepare and analyse data, figures and transcriptions prepared on and generated by computer.

- Oversee the guest experience and ensure a personal, friendly experience for anyone coming into the office, and maintain complete accessibility in both availability and warmth of character
- Respond professionally to direct or indirect enquiries from teachers and parents
- Arrange meetings or parents' tours in accordance with internal procedures
- Provide direct administrative support as needed, including scheduling appointments, meetings and events, booking travel, maintaining filing system, mailing and shipping packages, and updating contact database and students' list
- Handling office interactions, responding to requests and questions
- Perform clerical duties, including, but not limited to, mailing and filing correspondence, preparing reports, placing orders and answering calls
- Maintain accurate records and enter data in all the systems the company is using
- Coordinate with other departments to ensure compliance with established policies
- Maintain trusting relationships with colleagues, parents and suppliers.

We offer an attractive salary package and exposure to a high quality and professional work environment!