French/German Customer Support role in Timisoara
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DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.Requirements
• Sales skill and experience of Retail is an advantage
• Fluent in French/German and English
• Has good grasp of language and can handle complex subjects and detailed conversation in respect to customer service effectively and appropriately in demanding situations
• English language skill will be an advantage
• Minimum Education, should be High School
• Need to be tech savvy/computer literate with a minimum typing skill of 30 wpm with 90% accuracy
• Flexible approach to working 24x7,including rest days, holidays, weekends and extended hours, if required
• Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering excellent customer experience
• Delivering fast and efficient service assisting customers with their immediate needs
• Resolve problems at first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
• Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
• Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
• Work independently and within a team to maximise team potential
• Communicate well with internal and external contacts
• Manage multiple assignments simultaneously without any / minimal guidance or help
Benefits – to be confirmed
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector.
Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
Why choose Recruitment Agency: You are given extra support in preparing for interviews / You can ask for your application feedback anytime via email or phone / All our services to job seekers are free of charge / We also offer bonus scheme to candidates.
Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.