Customer Support - Digital solutions for agriculture

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Angajator: ManpowerGroup Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Arad
  • Constanta
  • Craiova
  • Actualizat la: 13.01.2022
    Scurta descriere a companiei

    De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

    Cerinte

    Manpower Romania is recruiting a Customer Service for one of its client. Our client is a multinational company that offers that is activating in agriculture and chemical sector. The position is based in Timisoara, Arad or Oradea/ Craiova, Slatina or Alexandria/ Slobozia, Braila or Constanta and is 100% remote.

    Job Skills:

    -Bachelor‘s degree in Economics, Business, Marketing or similar qualifications;
    -Agronomic studies is a plus, but not mandatory;
    -Experience in technical support, customer service for digital solutions/ web applicatios (for B2C or B2B customers);
    -Ability to learn a new digital application (farm management solution), and to understand the technical features (training will be provided);
    -Willingness to learn all the processes in an agricultural farm – work plan, activities, products, problems, seasonality, etc;
    -Very good communication skills, organized and self motivated person, customer oriented attitude;
    -Good knowledge of English both written and spoken (medium or advanced); Romanian language is mandatory;
    -Good computer skills (Microsoft Office 365, collaboration tools as Webex, Teams, Zoom);
    -Driving licence category ( is a plus);

    Responsabilitati

    Job responsibilities:
    -Act as first level of technical support for our clients for our management application;
    - Be in permanent contact with the technical support team of the digital solutions provider;
    -Prepare the action plan and perform field visits;
    -Provide support to farmers (both face-to-face, but also by phone and email), guiding the farmers in application usage, according to the working plan in the farm o Interact with farmers, encourage them to use the farm management application and check application usage status;
    -Permanent collaboration with other departments;
    -Prepare weekly status of farm management application usage by farmers;
    -Report weekly status to Marketing-Digital team and periodically to the sales team;

    Alte informatii

    Offer:
    Work from home;
    Laptop; Training;
    Fix term contract - 6 months;
    Attractive salary package;