HelpDesk Support Consultant @NextRMA Solutions

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Angajator: FreelancerIT
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Arad
  • BUCURESTI
  • Timisoara
  • Job la nivel national
    Actualizat la: 24.02.2022
    Scurta descriere a companiei

    First and foremost we believe in the people on this site. We believe in those who want to develop and grow, both small companies and IT professionals and we know that we can create something beautiful together. We believe in their dreams, we believe in your dreams and we intend to prove the quality of the Romanian IT industry.

    Cerinte

    To perform this job successfully the following skills are required:
    • Computer proficiency (Internet Explorer, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint,
    • Microsoft Word, Basic of lotus notes, PC network skills )
    • Problem analysis and problem solving
    • Client relationship capacity
    • Proactivity
    • Numerical competencies
    • Written communication
    • Strong planning capacity

    Responsabilitati

    Responsibilities:
    • Working with customers/employees to identify computer problems and advising on the solution
    • Logging and keeping records of customer/employee queries
    • Analyzing call logs so you can spot common trends and underlying problems
    • Updating self-help documents so customers/employees can try to fix problems themselves