Gaming Support Representative with Portuguese and English

An de an am dezvoltat parteneriate de business puternice cu cele mai reprezentative companii din România. Bazându-ne pe nevoile locale ale clienților noștri, am deschis noi branch-uri în orașele mari din România, ajungând la un număr de 15 sucursale.

În anul 2017, Adecco România a intrat în cel de-al șaselea an în care este lider local de piață, adăugând continuu noi servicii și dezvoltându-le pe cele existente în strânsă legătură cu complexitatea mediului de business. Poziția de lider în termeni de turnover anual, număr de angajați temporari și poziții de permanent placement închise, este în același timp atât o realizare, cât și o responsabilitate. Acest status ne dă oportunitatea de a inova în termeni de sub-servicii HR și de a aduce valoare adăugată partenerilor noștri prin fiecare proiect HR.

În acest moment, Adecco România oferă servicii HR 360 de grade, începând cu studiile salariale care au ca scop furnizarea de informații exacte legate de piață și finalizând cu serviciile de outplacement.

Portuguese and English proficiency written
Clear and positive communication skills
Customer oriented, ability to assure customer engagement by managing support queries
Time management skills to enable prioritization of tasks
Strong problem solving/troubleshooting skills and communication with the different departments
Can-do approach, creative and committed to improve and continuously learn
Excellent social skills and strong ability to operate multiple applications and platforms
A Team player person
Willingness to continuously learn and improve
Previous work experience in customer service or technical support is a huge advantage!
Authorisation to work în Romania is needed.

The customer support will be responsible for helping our clients via e-mail also for checking data in back-end in order to prevent/solve problems
Be the point of contact for our players
Provide comprehensive information regarding the products and services offered by the company
Work closely with QA and technical support to solve player's technical issues
Even though the position is entry-level you can grow as fast as your results are. Our defined career path gives good opportunities for the right person :)
The work schedule is in shifts. More details about the working schedule will be provided over the interview

Benefits
Private health subscription + hospitalization package
Private dental subscription
Gym subscription
Vouchers/bonuses for special events (birthday, Christmas, Easter, etc)
Meal vouchers of 20 RON/working day (legal value)
Ability to work with a global company and immerse in a variety of international projects with different cultures within the IT industry
Access to cutting edge and state of the art technologies current with the everyday evolvement of technologies
Development opportunities with free access to over 3000+ training courses and peer to peer mentoring support
Reimbursement of public transportation