VDI Infrastructure Engineer L3 Operations
VDI Infrastructure Engineer L3 Operations
End User Computing
End User Computing, responsible for delivering the support and system administration for the Group's virtualised workspace technology
VDI Infrastructure Team, responsible for engineering, support and administration of all Group virtualised desktop Infrastructure.
The VDI L3 Engineer role is part of the End User Computing Team and is focused on proactively supplying and managing the VDI related corporate infrastructure for the London Stock Exchange Group through the interaction of the LSE Corporate Technology function. Responsibilities will comprise of BAU duties in supporting the Global VDI environment and performing an escalation point for the L2 offshore support team.
o Ensuring production stability working with the global support teams.
o Responsibility for escalated technical issues in the environment for problem resolution; working with other global support teams where necessary.
o Diagnose and repair system problems working closely with vendor support for all servers, software and other hardware directly or with the team members.
o Maintain EUC technology roadmaps ensuring the estate is up to date and fit for purpose.
o Recommend and implement technology solutions in line with architectural roadmaps.
o Implementation of new technologies and business requirements.
o Define, enhance and optimize system performance of all systems including internal external networks, hardware, servers and all connected equipment belonging to the company;
o Define processes and solutions to maintain and monitor compliance to security and software policies for the business.
o Support project support to both Technology & Information Security initiatives
Provision of appropriate project documentation and controls
o Ensure all engineering activities are completed effectively and in accordance with Change Lifecycle and adoption of company project methodology.
o Responsibilities include: change control, maintenance of files, document control, actual data collection and forecasting, updating of plans, administration of quality reviews, and standards reporting.
o Ensure completion and appropriate storage of all project documentation.
o Ensure completion of weekly Status Update Report
o Client Liaison
o Liaise where required with IT & Business in order to assist with the dissemination of information to external clients as appropriate.
o Strong leadership and team building Hands-on, can-do attitude. Must be prepared to lead by example to drive delivery.
o Ability to set, agree and evaluate clear objectives, identify potential impact of changes.
o Influence IT areas and Senior Managers into making successful IT decisions.
o Attention to detail, seeks to help and co-operate with customers in order to develop productive, professional relationships with Customers (internal/external).
Problem solving and Decision Making
o Resolve unusual or highly complex problems, with the involvement of others as required. Able to identify solutions and explore alternatives outside familiar approaches.
o Develop logical, realistic plan to meet objectives. Tenacious and delivery focused in approach. Continually seeks to make the area in which they work more efficient and effective. Continually strives to make the area in which they work more efficient and effective.
Effective Communication skills
o Excellent written and oral skills, clear and concise, keeps manager informed of work progression at sensible intervals. Engage; manage vendors and third parties as appropriate.
Seeks opportunities for self-development
o Ensures their skills and knowledge are up to date. Welcomes opportunities to learn.
Candidate Profile / Key Skills
Advanced Technical Knowledge
o Amazon Workspace
o Azure Virtual desktop
o Scripting - Powershell, Terraform, Packer etc
o Citrix Workspace Cloud
o Citrix XenApp / Xendesktop
o Citrix Netscaler / PVS
o Windows & Linux Operating Systems
o Active Directory
o VM Ware Horizon View
o Ivanti / Appsense
o Application Packaging Technologies - App-V and MSI
o User Experience Monitoring Technologies - Citrix Director, Lakeside Systrack
o ESX & XenServer
o IBM & HP Server Hardware
o Microsoft System Centre Configuration Manager (SCCM 2012/2016)
o Mobile Device Management - Intune
o System Monitoring - Nagios, SCOM, ITO, BMC Patrol
o SAN / Storage technologies
o Demonstrable experience of delivering infrastructure projects, with specific knowledge of service transition and supportability of solution in a Production environment
o Working within a matrix management organisation structure and with diverse project delivery team(s)
o Good working relationships with 3rd party suppliers and vendors
o Demonstrable experience of delivering projects within the financial services industry including clearing or investment banking.
o Understanding of Operational Acceptance Testing (OAT), Disaster Recovery, High Availability (HA) in a Production environment
o Understanding of Change Management, Incident Management and Release and Configuration management processes
o Project delivery using offshore capabilities; an understanding of the complexities of working with offshore teams
o Demonstrable experience in application transitioning
o Demonstrated ability to successfully deliver medium-sized projects of technical complexity
o Demonstrated ability to successfully deliver large-sized projects of major technical complexity
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise - and our purpose. You'll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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