Senior Technical Support Specialist with Spanish HBT

Angajator: Honeywell
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 06.12.2021
    Scurta descriere a companiei

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Cerinte

    The future is what we make it.

    When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
    Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

    Are you ready to help us make the future?

    Qualifications:

    Experience in the industry is preferred
    Good interpersonal and verbal & written communication skills
    Strong continuous improvement mindset, strong leadership impact
    Experience with Salesforce.com and SharePoint
    Demonstrated experience with Knowledge Management & Call Center Management
    Good administration skills
    Spanish and English advanced skills

    Responsabilitati

    Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.

    Responsibilities:

    Facilitate issue identification and analysis
    Investigate and resolve technical issues
    Track requests resolution
    Provide technical training
    Build relationships with customers
    Test products & software
    Develop and share knowledge

    Alte informatii

    We offer:

    A culture that fosters inclusion, diversity and innovation
    Market specific training and ongoing personal development
    Career growth opportunities
    Experienced leaders to support your professional development
    International work environment
    High School Diploma, or equivalent. Some experience in the field.
    If this is your dream role, then we'd love to hear from you.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.