Level 1 Technical Support

Vienna Insurance Group is one of the largest listed international insurance groups in Central and Eastern Europe (CEE). The Group, headquartered in Vienna, operates around 50 insurance companies in 24 countries and has approximately 23,000 employees.

Vienna Insurance Group Management Service SRL (VIG MS) is the group owned IT Service provider for all Romanian entities (Asirom, BCR Life Insurance and Omniasig) of Vienna Insurance Group.

Requirements:
• At least 1 year of relevant experience in a similar role;
• Bachelor degree in technical field;
• Technical certifications/diplomas for relevant fields
• Good knowledge of software development;
• Very good interpersonal skills
• Results and customer orientation;
• Openness to change and results orientation;
• Initiative and proactive attitude;
• Ability to meet stretch deadlines and handle pressure;
• English language - intermediate level;

Responsibilities:
• Represents the first contact and response for all IT incidents reported through the helpdesk and call-center systems;
• Evaluates reported incidents resulting in either their resolution or escalation to direct supervisor;
• Performs activities regarding troubleshooting, installation and configuration of workstation hardware and connected peripheral equipment;
• Troubleshoot and resolve:
- end-user software incidents, related to both operating system and all other software installed on the workstation;
- basic network connectivity problems;
-printing problems;
• Monitors and implements of end-user level security procedures and practices
• Install of all end-user software and maintaining software license compliance
• Enforces to existing conventions and practices regarding naming, labeling and asset inventory.
• Handle third-party supplier relationships where applicable.