German Team Leader Role ! Quick Hiring

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Employer: DK Global Recruitment
  • Education - Training
  • Management Trainee
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Timisoara
  • Updated at: 26.11.2021
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.


    • Fluent German and good English
    • At least 1-2 year experience as Team Lead
    • Excellent people management skills, should have experience in previous roles
    • Good experience in MS Office – Word, Excel and Power Point
    • Computer literate/Tech Savvy with a minimum typing skill of 30 wpm with 90% accuracy
    • Excellent analytical and problem solving capabilities
    • Ability to drive initiatives in the team with creativity and a long-term vision
    • Experience in initiating and implementing process improvements
    • Graduate (preferable)
    • Experience in Retail industry (preferably in Fashion)
    • Hands on experience in back office activities – Live Chat and Social Media
    • Take ownership to manage deliverables across multiple assignments
    • Flexible approach to working hours 24x7,including rest days, holidays, weekends and extended hours, if required.
    • Should be a self-motivated achiever


    • To motivate, develop and mentor team members in a dynamically changing environment
    • Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company
    • Provide excellent customer service and determine the needs of the client.
    • Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance
    • Manage Shrinkage, Productivity and control attrition
    • Manage dips in performance with adequate reinforcement plans proactively
    • Manage & delegate daily volumes within team
    • Understanding of processes run by team and ability to bring in improvements and efficiencies within operations
    • Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness
    • Answer and manage client queries/complaints across LOBs, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions
    • Able to mentor team in process & quality parameters
    • Perform Root Cause Analysis to identify key AFIs and create action plans / goals to improve
    • Create, Publish and Maintain operations related reports on timely manner
    • Discover training needs and support in training to provide the necessary coaching on ground

    Other info

    • Competitive remuneration package
    • A challenging working environment
    • Training provided
    Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.