Quality Associate Role with French
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DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.Requirements
2+ years of experience as a Quality Analyst
Fluent French and good English
A Bachelor's/College Degree in any field is an advantage
Exceptional listening and analytical skills
Excellent oral, written and interpersonal communication skills
Intermediate level of knowledge in MS-Office
Work accurately and with an eye for details
Perform quality audits and evaluations
Provide Feedback and coaching to improve customer experience
Participate in team huddles to discuss Quality Scores and opportunity areas
Provide process updates as per requirement
Participate in internal/external calibration sessions
Handle transactions to stay in sync with Operation
Publish quality trends, feedback and improvement /enhancement reports
Produce Quality reports and dashboards such as TNI, Pareto etc.
Ensure compliance and conduct, drive customer experience improvement
Contribute to the development of short- and long-term goals of the process
Ensure quality and CSAT targets are always met
Competitive remuneration package
A challenging working environment
Monthly performance bonus
Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.