German Quality Associate | Urgent Vacancy

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Employer: DK Global Recruitment
Domain:
  • Quality Control
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 26.11.2021
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    2+ years of experience as a Quality Analyst
    Fluent German and good English
    A Bachelor's/College Degree in any field is an advantage

     Preferred Skillset:

    Exceptional listening and analytical skills
    Excellent oral, written and interpersonal communication skills
    Intermediate level of knowledge in MS-Office
    Work accurately and with an eye for details

    Responsibilities

    Perform quality audits and evaluations
    Provide Feedback and coaching to improve customer experience
    Participate in team huddles to discuss Quality Scores and opportunity areas
    Provide process updates as per requirement 
    Participate in internal/external calibration sessions 
    Handle transactions to stay in sync with Operation
    Publish quality trends, feedback and improvement /enhancement reports
    Produce Quality reports and dashboards such as TNI, Pareto etc.
    Ensure compliance and conduct, drive customer experience improvement
    Contribute to the development of short- and long-term goals of the process
    Ensure quality and CSAT targets are always met

    Other info

    Competitive remuneration package
    A challenging working environment
    Monthly performance bonus

    Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.

    DKTMT