Order Management with Dutch- remote

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Employer: DK Global Recruitment
Domain:
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 26.11.2021
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    Fluent Dutch and English
    Computer literacy (MS Office, Internet, ticketing systems)
    Good communication skills (both written and verbal)
    Strong analytical skills with an ability to solve a problem and track the resolution process
    Rigorous and accurate working style
    Basic domain knowledge
    Previous experience in Customer relations management / order management / supply chain / logistics would represent an advantage

    Responsibilities

    Management of all incoming requests/orders
    Addressing all written/verbal requests and complaints received from the customers
    Process improvements proposals/implementation
    Manages customer relationship through providing daily operational support
    Communicates all relevant information and ensures customer satisfaction regarding the activities in scope
    Keeps Customer informed of progress at all stages
    Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures
    You will be working with a team of 4 - 20 people, depending on department size, difficult languages have small dept
    Most of the work would be on computers , few meetings with team manager and supervisor to stay on track
    Usually there is a time frame to finish tasks. you will always have to help hand from your team supervisor and managers
    There is very good strict personal and Premise security system to you will be following the rules of the company all the time
    Smart casual dress would be your dress code for work. you will be trained and expected to talk and behave professionally

    Other info

    Competitive remuneration package
    A challenging working environment
    Monthly performance bonus
    Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.

    DKWB