Helpdesk Officer with Dutch- Remote job

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Employer: DK Global Recruitment
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 26.11.2021
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    Fluent Dutch and English
    University degree
    At least 6-12 months of work experience (basic customer service will be acceptable)
    Attention to details
    Ability to solve urgent matters and work under pressure
    Previous experience in a call center/transaction or customer service process would be an advantage

    Responsibilities

    Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone, or chat;
    Ensures that the phone/ chat line is open at the beginning of the work program;
    Helpdesk Level 1 support for the applications used within the Procure to Pay department (SAP, Supplier portal, Procurement e-tool, Provider data basis, etc.): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary);
    Acts as a single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction;
    Communicates the problem status and time to resolution to affected personnel; provides to the customer's continuous visibility on the occurred situation/ problem;
    Ensures structured and high-quality communication related to the open cases;
    Creates tickets to the IT support team whenever necessary.

    Other info


    Competitive remuneration package
    A challenging working environment
    Monthly performance bonus

    Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.

    DKWB