Polish Quality Associate- Excellent Benefits

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Employer: DK Global Recruitment
Domain:
  • Quality Control
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 26.11.2021
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    Freshers or 6 months experience in any Quality Review process
    Advanced level of Polish and English
    Good working knowledge of computer i. e. , MS-Office (Google sheets will be an added Advantage)
    Attention to details and a results driven approach is a must
    Ability to work well under pressure
    Client oriented, flexible, patient
    Excellent written communication skills
    Good organizational skills
    For Experience candidates
    Excellent verbal & written communication & presentation skills
    Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate
    Good Interpersonal & people management skills with good problem solving approach
    Good analytical skills for MIS, number crunching & reporting to internal & external customers
    Ability to exercise managerial judgment and perform as a mentor. Ability to multi task multiple activities by effective delegation and monitoring
    Demonstrated Customer Service Skills

    Responsibilities

    Carry out the detailed assessment of contacts/conversation that are resolved.
    Assess if the business and compliance requirements are followed as per the SOP/guidelines.
    Identify the gap and share/update constructive feedback.
    Execution on daily deliverables and detailed instructions provided on new assignments.
    Decisions made are to keep in mind, not to impact on the team / self-efficiency.
    Individual contributor as a part of a team, with a focused scope of work.
    Provide clear and crisp understanding of errors made.

    Other info

    Competitive remuneration package
    A challenging working environment
    Monthly performance bonus
    Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.

    DKWB