Digital CX Analyst

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Must Have:

Great communication skills and ability to build virtual repour with customers and internal stakeholders alike.​
A minimum of 2 years’ experience in Customer Support

We Value:

SAP Knowledge
Six Sigma Certification a plus
Experience in supporting websites/digital tools
Knowledge of managing user accounts and profiles.
Able to work in a matrix organization
Ability to develop and implement effective communication plans for internal/external customers
Proficient in English

We have an opportunity for a Digital CX Analyst​in our Performance Material & Technologies (PMT) department in Bucharest.

Join a company that is transforming from a traditional industrial company to a contemporary digital industrial business, harnessing the power of cloud, big data, analytics, Internet of Things, and design thinking. You will lead change that brings value to our customers, partners, and shareholders through the creation of innovative software and data-driven products and services. You will work with customers to identify their high value business questions and work through their data to search for answers. You will be responsible for working within Honeywell to identify opportunities for new growth and efficiency based on data analysis.

Digital CX Analyst Responsibilities

Be the first point of contact for supporting customers with online issues by monitoring and triaging issues from e-mail and contact forms.
Take ownership of issues and co-ordinate resolution across multiple teams.
Identify non-support issues and ensure the case gets passed onto relevant team/process.
Setup and change customer profiles to ensure correct access to tools is provided.
Help drive customer adoption of touchless order entry.