Digital CX Analyst

Angajator: Honeywell
Domeniu:
  • Achizitii - Logistica - Aprovizionare
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 28.11.2021
    Scurta descriere a companiei

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Cerinte

    Must Have:

    Great communication skills and ability to build virtual repour with customers and internal stakeholders alike.​
    A minimum of 2 years’ experience in Customer Support

    We Value:

    SAP Knowledge
    Six Sigma Certification a plus
    Experience in supporting websites/digital tools
    Knowledge of managing user accounts and profiles.
    Able to work in a matrix organization
    Ability to develop and implement effective communication plans for internal/external customers
    Proficient in English

    Responsabilitati

    We have an opportunity for a Digital CX Analyst​in our Performance Material & Technologies (PMT) department in Bucharest.

    Join a company that is transforming from a traditional industrial company to a contemporary digital industrial business, harnessing the power of cloud, big data, analytics, Internet of Things, and design thinking. You will lead change that brings value to our customers, partners, and shareholders through the creation of innovative software and data-driven products and services. You will work with customers to identify their high value business questions and work through their data to search for answers. You will be responsible for working within Honeywell to identify opportunities for new growth and efficiency based on data analysis.

    Digital CX Analyst Responsibilities

    Be the first point of contact for supporting customers with online issues by monitoring and triaging issues from e-mail and contact forms.
    Take ownership of issues and co-ordinate resolution across multiple teams.
    Identify non-support issues and ensure the case gets passed onto relevant team/process.
    Setup and change customer profiles to ensure correct access to tools is provided.
    Help drive customer adoption of touchless order entry.