Customer Service Support - remote

Angajator: Randstad Romania SRL
  • Constructii
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 23.01.2022
    Scurta descriere a companiei

    Randstad is specialized in solutions in the field of flexible work and human resources services. Our services range from regular temporary staffing and permanent placements to in-house, professionals, search & selection, and HR Solutions.

    The Randstad Group is one of the leading HR services providers in the world, with top-three positions in Argentina, Belgium & Luxembourg, Canada, Chile, France, Germany, Greece, India, Mexico, the Netherlands, Poland, Portugal, Spain, Switzerland, the UK, and the United States as well as major positions in Australia and Japan.

    In 2015, Randstad had approximately 29,750 corporate employees and around 4,473 branches and in-house locations in 39 countries around the world. Randstad generated revenue of € 19.2 billion in 2015. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands.


    Required Qualifications:

    Education to graduate level
    Fluent in English and preferably one other Language
    Demonstrated analytical skills and comfort with data and metrics
    Understanding of relational database concepts and data management
    B2B Manufacturing industry experience 
    Proven history of administration support
    Demonstrated ability to work with multiple office applications including Microsoft Excel, Word and Power-point

    Required Success Factors

    Results Driven
    Personally accountability and take ownership
    Demonstrate the highest personal integrity within the spirit of Vontier standards of conducts 
    Customer focus 
    Dedicated to meeting or exceeding expectation and requirements of internal/external customers and utilizes the Vontier Business System to identify and proactively resolve customer issues
    Global awareness and organization agility 
    Respect and understand cross-culture values and environment variations in different countries 
    A strong Team Player with a positive and proactive approach within a highly pressured environment. 


    Purpose of Position

    Processing product orders for Europe

    Channel Partner Toolkit (Compliance) Administration for Europe and MEA

    Query handling and resolution within agreed timescales

    Position Relationships

    Reports to the Customer Service Centre Manager / EU Customer Service Director

    Interacts with EU Sales Team

    Interacts with Customers

    Interacts with European Channel Partner DirectorMeasures of Performance

    Order processing within agreed SLA

    Query response time within Agreed SLA

    On Time Delivery

    Quality of order accuracy measured using Customer Defect Tracking & Resolution 

    Maintenance of Channel Partner Toolkit (CPTK) Contract Management

    Alte informatii

    Looking for an opportunity to make an impact in a transforming industry?  

    We are looking for someone to act as a liaison between the company and the customer, providing product and service information and resolving any problems customer accounts might face with accuracy and efficiency.  The ideal candidate will be a highly energetic and passionate person who enjoys working in a fast-paced environment with constantly changing priorities.

    We are the worldwide technology leader for retail and commercial fueling operations. We continue to evolve as smart cities, urbanization, electrification of vehicles, and advanced vehicle diagnostics drive the industry forward. Offering the broadest range of innovative, integrated solutions in the industry, our client has delivered value, built extraordinary teams, and earned customer trust for more than 150 years.