Azure Security Support Engineer - remote
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...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
This is in a nutshell the Lugera team in Romania.
A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!
We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”
And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!
Everyone who applies for a Lugera job is officially a citizen of our republic!
2+ years of experience in Network Security Engineering or consulting, and/or Systems Administration;
2+ years Customer facing support experience.
Cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments;
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users;
Strong problem-solving, customer service and troubleshooting skills;
Excellent written and spoken level of English (any other european languages would be considered a plus);
Preferred Bachelor’s degree or higher in a technical field, or relevant work experience.
Offering support to the enterprise customers via telephone, written correspondence, and electronic services regarding the identification, troubleshooting and resolution of security threats and attacks;
Troubleshooting and solving customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams;
Identifying cases that require escalation (either technically or strategically);
Creating and maintaining incident management requests to product group/engineering group;
Advising and educating customers on the features and capabilities of our products;
Communicating the solutions and recommendations to the customer and ensuring that customers have the information and tools to address similar issues in the future;
Collaborating and coordinating with other teams and experts to tailor the best solution for customer issues;
Maintaining current knowledge and understanding of product roadmaps and emerging technologies.