Support Functional Consultant

Employer: bitExpert
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 28.11.2021
    Short company description

    bitExpert - Our pulse is cross-technology software development that beats with every line of code.

    Join our international team of more than 40 colleagues. As different as we are, we all have one thing in common – the curiosity about technology and knowledge. We are an experienced, motivated, purposeful, and cheerful team that is always looking forward to new challenges.


    Requirements

    Requirements:

     ERP implementation & support methodology
     Minimum 3 years’ experience on MS Dynamics NAV (2016 and above)
     Knowledge on business process
     English Fluent
     Problem solver, customer oriented
     Ability to analyze, synthesize and make decisions under SLA
     Strong communication skills
     Teamwork skills

    Responsibilities

    Responsibilities:

     Ticket Monitoring for Incident & Service Requests:
    - Ticket Assignment
    - Service Request Qualification & reroute to CIP Team for Changes
    - Manage Alert Monitoring
    - Quality Checks on Ticket Resolution
     User's support
    - Requests related to usage and functionality of One Navision
    - Simple task (service requests)
     Corrective Maintenance
    - Analysis issues
    - Provide temporary or definitive workarounds
    - Fix LOCAL Application Defects & Ensure required testing
    - Report CORE Application Defects to CORE Team & Ensure follow up
    - Ensure Non-Regression Testing on CORE Deliveries
    - Assist Users during UAT