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Support Functional Consultant
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Employer: | bitExpert |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 14.02.2022 |
Remote work: | On-site |
bitExpert - Our pulse is cross-technology software development that beats with every line of code.
Join our international team of more than 40 colleagues. As different as we are, we all have one thing in common – the curiosity about technology and knowledge. We are an experienced, motivated, purposeful, and cheerful team that is always looking forward to new challenges.
Requirements:
ERP implementation & support methodology
Minimum 3 years’ experience on MS Dynamics NAV (2016 and above)
Knowledge on business process
English Fluent
Problem solver, customer oriented
Ability to analyze, synthesize and make decisions under SLA
Strong communication skills
Teamwork skills
Responsibilities:
Ticket Monitoring for Incident & Service Requests:
- Ticket Assignment
- Service Request Qualification & reroute to CIP Team for Changes
- Manage Alert Monitoring
- Quality Checks on Ticket Resolution
User's support
- Requests related to usage and functionality of One Navision
- Simple task (service requests)
Corrective Maintenance
- Analysis issues
- Provide temporary or definitive workarounds
- Fix LOCAL Application Defects & Ensure required testing
- Report CORE Application Defects to CORE Team & Ensure follow up
- Ensure Non-Regression Testing on CORE Deliveries
- Assist Users during UAT
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