SAP Level 2 Technical Support Specialist (with German)

bitExpert - Our pulse is cross-technology software development that beats with every line of code.

Join our international team of more than 40 colleagues. As different as we are, we all have one thing in common – the curiosity about technology and knowledge. We are an experienced, motivated, purposeful, and cheerful team that is always looking forward to new challenges.

Required skills:

• experience in a similar position
• Functional knowledge in one or more of the following modules:
o SAP.FI / FICO
o SAP.FSCM
• IT background (e.g.: Computer Science, Automation, Cybernetics graduate)
• Basic database understanding (how it works, query interpretation, query writing)
• Ability to interpret/analyze code and application logs in order to troubleshoot errors
• Problem solver, customer oriented
• Ability to analyze, synthesize and make decisions under SLAs
• Strong communication skills
• Teamwork skills
• Negotiation skills, diplomatic
• English: fluent
• Flexibility for travel (during knowledge transfer 50% and up to 15-20% after)
• Willing to do on call support (from home)

Nice to have:
• German: intermediary / fluent
• ITIL V3 certification
Experience in the following:
• ABAP from Rel. 7.x upwards
• Oracle V11.x and/or Oracle V12.x, Oracle-SQL
• AIX V7.1 / Linux Red Hat Enterprise V6.7
Knowledge of:
• HP BSM (HP Business Service Manager), SAP Solution Manager, Apache TomCat
• SAP CHaRM, CyberArk, Automic (UC4)

Requirements:

• Analyzing programs, batch files, job control scripts and database content by using SAP tools and 3rd party tools:
o UNIX scripts on dedicated server platforms
o SLA checkpoints (e.g. server response times, downtimes, process availability, etc.)
o Interfaces (e.g. log files, scripts, file transfers etc.)
o Databases (e.g. central DB processes, error writing processes, table spaces, load and performance characteristics etc.)
o Definition and Performing daily health checks (e.g. daily data imports, file transfers and provisioning on dedicated servers, etc.)
• Business processes in the application cluster are dedicated to Customer Relationship Management (CRM), Account Management (FI/BCA), Loans Management (CML), Payment Transaction Services (TCMS)
• Provide support in all deployment and administration related activities;
• Participate in the production and maintenance of the infrastructure requirements for the new IT projects and the major releases of the existing IT systems and applications;
• Provide basics tasks of 3rd level support including debugging, test cases;
• Responsible for incident, problem, change, release, configuration management, technical support;
• Perform application deployment related testing (installation, removal, and reinstallation) and adjust the installation scripts, procedures and guidelines;
• Create/update product documentation;
Technical description of the application cluster:
• ABAP from Rel. 7.x upwards
• Databases: Oracle V11.x and/or Oracle V12.x, Oracle-SQL
• Operating Systems: AIX V7.1 / Linux Red Hat Enterprise V6.7
• Tools: HP BSM (HP Business Service Manager), SAP Solution Manager, Apache TomCat, SAP CHaRM, CyberArk, Automic (UC4)