DWDM Engineer - 2nd Line Operations Specialist

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

With these skills you are a great candidate:
• Very good understanding of DWDM network architecture.
• Very good knowledge DWDM principles and protocols (OTN).
• Good knowledge of DWDM incident and configuration management.
• Hands-on experience on the following NMS and equipment represents a big advantage:
o Nokia NMS 1350OMS
o Nokia DWDM 1830PSS Equipment Family
• Good understanding of 2G/3G/4G/5G Mobile Networks and services
• Basic Linux/Unix system administration and scripting
• Good understanding, knowledge and experience with DWDM, MW and SDH technologies is a plus
• 1-2 years of experience in IP Network Operations and Maintenance activities with both Incident and Configuration Management processes.
• Foreign languages:
o English - very good knowledge (B2 level for speaking and writing)
o Italian – wishing to learn is mandatory, knowledge is a plus
• Ability to work within virtual teams and interface with multi-national clients
• Strong and collaborative team player with good communication skills which don’t hesitate to share a constructive feedback
• Strong time management skills – evaluate fast different situations and reprioritize tasks accordingly

With these activities you will have a great impact on our business:
• In case of incident, assure troubleshooting analysis and all the repair actions, including field service support and vendor support escalation to achieve service restoration of DWDM Network.
• Perform proactive maintenance activities to prevent incidents and constantly optimize the network. Take corrective measures based on performance management and indicators trend analysis
• Assure planned work activities, network rollout, software upgrades and parameter changes in DWDM Network, ensuring quality of service and avoiding regression on network functionalities.
• Perform acceptance test and integration/configuration activities of new network elements of the IP network.
• Knowledge sharing to increase technical skills of other teams involved in deployment and operations activities in the network
• Periodically cover 24/7 on call service weekly shifts for both Incident and Configuration activities.

Sounds like the perfect job? We’ve got even more to offer:
• In this pandemic period we have 100% work from home for your safety.
• Medical and dental services
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of and technology changing company
• Flexible Vacation – Take time off when you need it, we trust you!
#_VOIS