Order to Cash Assistant Manager

British American Tobacco is a leading tobacco group, with brands sold in more than 200 markets. We employ more than 57,000 people and, with over 200 brands in our portfolio, we make the cigarette chosen by one in eight of the world’s one billion adult smokers. We hold robust market positions in each of our four regions – Americas; Asia-Pacific; Eastern Europe, Middle East and Africa; and Western Europe – and we are leaders in more than 60 markets.

At least 1 year experience in coaching and developing team members;
Flexible, open minded and willing to grow as a leader;
Experienced in planning & coordinating activities;
Able to meet deadlines and work well under pressure;
Great at communicating, building relationships and selling his ideas to others;
Capable of driving change;
English speakers, business level as a minimum;
Knowledgeable of the Order to Cash processes and accounting principles (is an advantage).

Coaching a team of 12 members and creating individual development plans to improve skills and knowledge required to perform their job effectively;
Effective and timely delivery of Order to Cash services to internal & external customers according to agreed procedures and SLAs;
Ensuring key performance indicators are monitored and reported monthly and within agreed deadlines, identifying root causes for low performance and putting in place remediation actions if necessary;
Setting objectives and conducting team members’ performance evaluation and review;
Monitoring resource allocation and utilization to ensure a balanced workload for your team;
Offering support & being involved in the migration of specific activities from end markets to OTC GBS;
Initiating and leading specific OTC continuous improvement actions/projects;
Onboarding and training of new joiners and ensuring a strong knowledge management framework within the team;
Maintaining a close relationship with the end markets/customers and proactively identifying and solving any potential issues that may arise;
Maintain a healthy control environment by ensuring adherence to the Sox framework and internal controls.