Remote Service Manager
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Atos is a global leader in digital transformation with 109,000 employees and annual revenue of c. € 11 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.Cerinte
Education: Preferably technical university degree or a similar qualification.
Professional experience in:
A basic overview about IT Services understanding, especially within Workplace Services;
Advanced Microsoft office knowledge especially Excel reporting and PowerPoint presentations;
IT infrastructure (ITIL Foundations is a plus);
Customer Relations / Global Delivery of services for customers;
Organizational skills and ability to coordinate changes in a project management manner - a structured workflow, appropriate follow up of tasks, on time delivery and risk management;
Strength to adhere to given processes;
Exceptional written and verbal communication skills are mandatory.
Should be able to perform internal and external correspondence efficiently, both written and verbal;
Ability to act proactively;
Multi-tasking ability, coordinate multiple changes simultaneously, without loss of attention to detail;
Excellent command of English
Tower Service Manager has the responsibility to ensure that services are delivered in line with Service Description and all Service Level targets are achieved.
Day to day activities require the co-ordination and operational reviews with delivery teams, responsible to ensure the levels and quality of service. TSM also takes care that the quality of services are maintained and identifies areas for continuous improvement.
This includes visibility and management of each component of delivery to identify where efficiencies can be made.
The Tower Service Manager will be responsible to support in the following:
• Service Level Management - Delivery Performance and Quality;
• Service Continuity, Improvement and Excellence;
• Incident & Problem Management (escalation and decision making role as a part of defined process);
• Operational Change Planning (be a part of Change Advisory Board).
What we offer
We are a company that cares about employee satisfaction as well as company growth. Atos offers not only a challenging and exciting workplace, but also a rewarding work experience, with competitive compensation and benefits packages:
• Training and certifications: On-going In-depth training with current and emerging products and technologies; • Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;
• Compensation: Competitive salary package and relocation bonus for candidates outside West Area;
• Extra vacation days;
Join our dynamic team and you will find yourself in a multicultural and challenging environment where you will not only be using your skills and knowledge, but also expand and enrich your experience by participating in international projects.