Customer Support Associate

Employer: PartnerHero
Domain:
  • Customer Support - Client Service
  • Education - Training
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Cluj Napoca
  • Timisoara
  • Updated at: 03.12.2021
    Short company description

    PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

    How We’re Different

    Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.

    Requirements

    We hire individuals who are ready to embody our Core Values in their life and work:
    Be Humble
    Take Ownership
    Embrace Growth
    Manifest Trust
    Care for Others
    Take a look at our available openings and be sure to write a thoughtful cover letter telling us why you're excited to join our company.

    Responsibilities

    You will be....

    Providing excellent, friendly, and positive customer service via email, chat, and/or phone
    Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
    Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
    Savvy with web, computers, and smartphones
    Able to work independently and collaboratively

    Other info

    Why PartnerHero?

    PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.