Customer Support Associate

PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

How We’re Different

Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.

We hire individuals who are ready to embody our Core Values in their life and work:
Be Humble
Take Ownership
Embrace Growth
Manifest Trust
Care for Others
Take a look at our available openings and be sure to write a thoughtful cover letter telling us why you're excited to join our company.

You will be....

Providing excellent, friendly, and positive customer service via email, chat, and/or phone
Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
Savvy with web, computers, and smartphones
Able to work independently and collaboratively

Why PartnerHero?

PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.