Telephone Sales and Support Advisor - Remote

Employer: GoDaddy
Domain:
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • nationwide
    Updated at: 06.12.2021
    Short company description

    GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success.

    Requirements

    Your experience should include...

    Excellent spoken English is mandatory. British English slang should be no news for you.
    Ability to deliver an amazing “WOW” customer service experience via a good telephone manner, ability to adapt tone and direction to suit the needs of customers
    Experience of servicing customers in a technical or online business would be advantageous
    Comprehension – Ability to clearly understand and respond appropriately to the problem statements
    Effective time management and strong focus on schedule adherence and/or attendance
    Ability to learn and adapt to new environments, processes and systems quickly and thrive in a dynamic, changing environment
    Ability to build rapport with new and existing customers while multi-tasking and following a consultative sales approach
    Ability to multi-task multiple systems and navigate the internet quickly and efficiently
    Open to developing your sales skills, closing sales effectively and overcoming objections

    Responsibilities

    What you'll get to do...

    The Inbound agent is responsible for ensuring we are delivering on our customer experience promises. Your team will consist of 15-20 agents who support our existing customers via inbound telephone calls. Do you love guiding customers to success? In this role you will provide the GoDaddy “WOW” customer experience to every customer by supporting them in overcoming challenges they are facing with technical elements of our systems and products, giving them the tools and insights to help transform their ideas and personal initiatives into a success. Using your influencing and relationship-building skills, you will advise existing customers by providing strategic guidance on how to develop a successful journey into specific products, platforms and services. You anticipate how decisions are made, persistently explore and uncover the business needs of your clients.

    You will develop an understanding of your customers’ needs through sound conversational skills using discovery type questions in order to be able to solve any issues the customer faces
    You will consult with customers via inbound telephone calls on their unique business needs while seeking opportunities for add-on products that work with existing core products to help them reach their online goals
    You are expected to meet performance and quality standards set by the Inbound department in a highly metrics-driven operation
    You will demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task and prioritise in a high-volume, dynamic environment
    Inspire customers and colleagues with a positive “can do” approach
    Develop and maintain a comprehensive and current understanding of products, services, prices and promotions, as a basis for identifying customer value and potential sales
    Maintain a strong knowledge of internet, email and hosting technology
    You will troubleshoot company products as needed in order to deliver stellar customer service

    Other info

    Location: Romania - Remote
    Start Date: Monday, 7th February 2022
    Shifts: Shifts will include Evenings, Weekends and Bank Holidays