Back-office Representative with French

Angajator: Global Customer Care Services
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 08.12.2021
    Scurta descriere a companiei

    Suntem o companie dinamică și preocupată de a excela în domeniul nostru. Asigurăm servicii de suport tehnic pentru utilizatorii de produse electronice, de comunicatii și electrocasnice. Ne caracterizează entuziasmul, dorința de a oferi servicii ireproșabile și de a avea clienți 100% mulțumiți. Suntem orientați spre oameni și ne dorim să alcătuim o echipă unită și performantă. Suntem parte dintr-o companie care activeaza la nivel global si ne bucuram sa avem ca si colegi oameni interesanti care provin dintr-o multitudine de culturi.

    Cerinte

    Send us your resume if:

    You are highly organized
    You have attention to details
    You have good time management skills
    You have excellent communication and coordination skills
    You are solution finding oriented and like to solve challenges
    You have the ability to think critically
    You are tenacious
    You are results driven
    C1 French language competence

    Responsabilitati

    Check and validate all information provided by technical support representatives and customers
    Manage and distribute inquires
    Follow internal protocols for solving customer's requests and issues
    Coordinate between departments for correct execution of tasks
    Ensure KPI achievement by teams dealing with customer concerns

    Alte informatii

    We are a dynamic company and concerned with excelling in our field. We provide technical support for users of electronic products, communications and home appliances. We are characterized by enthusiasm, the desire to offer impeccable services and to have 100% satisfied customers. We are people-oriented and we want to build a united and efficient team. We are part of a company that operates globally and we are happy to have as colleagues interesting people who come from a multitude of cultures.