Packet Core 2nd Line Engineer(Ericsson)

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

With these skills, you are a great candidate:

• Detailed understanding of PS core protocols (IP, TCP, UDP, SCTP, GTP, Radius, Diameter, SIGTRAN, RANAP, GMM, Diameter)
• Packet Switch network analysis and troubleshooting, problem and change management
• Good knowledge of a mobile network architecture (2G, 3G, LTE) with experience in main vendors technologies (Ericsson, Cisco, Huawei)
• Team working oriented
• University degree: faculty of Electronics , Telecommunications and Information Technology
• 1-2 years of experience in Telecommunication on similar position.
• Hands on experience on Packet Core elements (GGSN, SGSN, MME, S/PGW, PCRF)
• Volte experience

With these activities, you will have a great impact on our business:

• Preventive and corrective second level troubleshooting ensuring quality, continuity of service and the restoring time for Packet Switch Network elements.
• In collaboration with 1st Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults. Perform data configuration, software rollout and support integration activities with planning and delivery functions.
• In case of incident, assure trouble shooting analysis and all the repair actions, including vendor support escalation, in order to achieve service and performance restoration.
• Perform proactive maintenance activities to prevent incidents and constantly optimize the network, e.g. Daily Walkthroughs and Health checks for Packet Core components.
• Solve network related Customer Complaints within SLA. Tracing and debugging on various Packet Core Networks elements (SGSN, GGSN, DNS, etc.).
• Knowledge sharing in order to increase technical skills of other teams involved in deployment and operations activities in the network. Introduce and manage cutting edge technologies including vendor and on the job training
• Assure planned work activities and upgrade of Packet Core components. Onboarding and implementation of Service requests ensuring quality of service and avoiding regression on functionalities.

Sounds like the perfect job? We’ve got even more to offer:

• In this pandemic period we have 100% work from home for your safety.
• Medical and dental services
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of and technology changing company
• Flexible Vacation – Take time off when you need it, we trust you!
#_VOIS