Level 1 support engineer

Employer: EasyDO Digital Technologies
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 08.12.2021
    Short company description

    EASYDO is a technology company, spin off activity of a leading Technology Services company with + 80 employees. The team is managed by senior Partners and senior Experts. We are building next generation technologies applications including API, Data Governance, AI, blockchain, machine learning, IoT, AR, VR.
    We are focusing on 3 main activities: Software Factory & Innovative Business Solutions (in-house & partners’ applications), Data Governance & Cybersecurity, Applications & INFRA services. Working with top premium companies in several industries, we are operating projects in Romania and abroad.
    By joining EASYDO, You will be a member of a Romanian and international team, expert and complementary, which allows you to evolve in your career and succeed your projects.

    Requirements

    - Hardware experience (PC, Printers, Scanners, Deskphones, Smartphones, Tablets, Videoprojectors, Switch, Routers, Videoconference Systems)
    - MS Windows XP,7 and 8
    - MS Server 2008- 2012 – basic knowledge
    - MS Office (Word, Excel, Outlook) - advanced knowledge
    - Microsoft Active Directory, DNS, DHCP, Exchange general knowledge, SCCM
    - Networking concepts
    - English: advanced level
    - Excellent communication skills
    - Support services aptitudes
    - At least 1yr experience

    Responsibilities

    - Provides timely and effective first level advice and support to incoming requests and incident reports; - Responds to inquiries for assistance;
    - Installs hardware and software according to the procedures;
    - Follows the daily operations procedures;
    - Helps maintain the computing equipment inventory;
    - Assists with maintenance of directory services and user accounts;
    - Creates, modify or delete users based on in-place procedures;
    - Diagnoses, repairs and/or follows up the service process for faulty end-user equipment