Level 1 support engineer

Easydo is an independent European company, spinoff of a Top player in IT&C services in Romania.
The team is managed by Senior partners and senior experts. We are building the next generation of applications including API, Data Governance, AI, machine learning, IoT, AR, VR.
We help companies in curve of digital adoption and automation, delivering connected services and solutions that allows to improve business and environment.
Our business practices focus on:
- Software Factory & Innovative Business Solutions
- Cybersecurity solutions and services
- Interoperability Solutions: Interoperability Solutions: API Management, Integration Solutions B2Bi, Managed File Transfer ( Partner solutions: Axway, APIGEE, WSO2).
Our fundamental values are respect, fairness, ethics, openness and teamwork.

KeyPaas is an IoT Platform that enables fast and scalable connection of things to the Internet with multiple protocols, encryptions and payloads.

- Hardware experience (PC, Printers, Scanners, Deskphones, Smartphones, Tablets, Videoprojectors, Switch, Routers, Videoconference Systems)
- MS Windows XP,7 and 8
- MS Server 2008- 2012 – basic knowledge
- MS Office (Word, Excel, Outlook) - advanced knowledge
- Microsoft Active Directory, DNS, DHCP, Exchange general knowledge, SCCM
- Networking concepts
- English: advanced level
- Excellent communication skills
- Support services aptitudes
- At least 1yr experience

- Provides timely and effective first level advice and support to incoming requests and incident reports; - Responds to inquiries for assistance;
- Installs hardware and software according to the procedures;
- Follows the daily operations procedures;
- Helps maintain the computing equipment inventory;
- Assists with maintenance of directory services and user accounts;
- Creates, modify or delete users based on in-place procedures;
- Diagnoses, repairs and/or follows up the service process for faulty end-user equipment