Customer Experience Professional - 2 Years Contract

Employer: Honeywell
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 23.11.2021
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.


    Bachelor's degree / equivalent, or High school diploma with significant relevant experience.
    Previous similar work experience
    Excellent English (both written and spoken)
    Understanding of financial accounting basics
    SAP or equivalent system-wide application experience a plus


    The future is what we make it.

    When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

    Are you ready to help us make the future?

    We have an opportunity for a Customer Experience Professional in our Performance Material & Technologies (PMT) department in Bucharest.

    Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

    Customer Experience Professional Responsibilities:
    Establish, develop, and maintain effective working relationships with customers;
    Align order processing procedures to rationalize customer specific requirements;
    Key point of contact for any pre-sales proposal opportunities;
    Create SAP sales orders based on Sales Order Form;
    Formulate the required invoice backup documentation;
    Create shipments and deliveries to arrange shipments, inclusive of selecting freight vendor / quotes / paying freight bills;
    Track deliverables;
    Create Advance Payment Invoices;
    Issue invoices and supporting documentation to customers as per signed agreement;
    Work with Honeywell Credit Dept. to resolve credit hold issues;
    Coordinate with Credit & Collections on outstanding invoices;
    Correspond directly with the customer on issues affecting payment, or any product returns;
    Learn customer billing systems;
    Create credit memos or cancel invoices as necessary, obtaining appropriate authority.

    Other info

    We Offer:
    A culture that fosters inclusion, diversity and innovation
    Market specific training and ongoing personal development
    Career growth opportunities
    Experienced leaders to support your professional development
    International work environment
    Medical plan provided by Omniasig
    Meal allowance
    Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others

    If this is your dream role, then we'd love to hear from you.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.