Sr Customer Experience Specialist

Employer: Honeywell
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 30.11.2021
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    Qualifications:
    Bachelor’s degree (or equivalent experience)
    Business fluent in written and spoken English
    Experience with the related business – minimum 12 months
    Experience using CRM/SAP and understanding CRM/ERP system business process a plus

    Responsibilities

    The future is what we make it.

    When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

    Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

    We have an opportunity for a Sr Customer Experience Specialist to join our Honeywell Safety and Productivity Solutions team in Bucharest. The Customer Experience Organization has an important role to play as they serve as the primary support to customer facing functions.

    Sr Customer Experience Specialist responsibilities:

    Timely gather all relevant info to accurately respond to all customer queries related to:
    Product availability, stock levels, list price applicable, lead times, minimum order quantity and/or value
    Accurately and on time perform system updates: new customer set-up, customer amendment and change (including ship-to, bill-to, sold-to, payer etc, based on the information received from sales)
    Validation and order entry of customer purchase orders within defined target.
    Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment (price discrepancy, credit holds, material exclusion)
    Covers order scheduling according customer specific requirements as well as internal stock availability
    Set-up document and maintaining the order entry process for assigned customers
    Act as an active interface between customer, ISC (internal supply chain), Logistics, Transportation, Finance and Sales meet customer expectations, improve the end to cycle where possible as well as maximize revenue
    Constantly facilitates removal/mitigation of roadblocks by proactively involving all parties to solve any issues that might arise between order entry and invoicing

    Other info

    We offer:

    Medical plan provided by Omniasig
    Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others
    Transportation budget and fuel cards
    Business Travel Accident Insurance
    Voluntary defined contributory pension plan
    Meal allowance
    Paid vacation and time off Honeywell employees are provided Christmas and Children vouchers, as well different family aids
    If this is your dream role, then we'd love to hear from you.