Service Management Lead

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

With these skills you are a great candidate:
• Mobile and fixed telecommunication background with functional experience (multinational).
• Strong understanding of the business processes/ business acumen and experience in process improvement & design.
• Fluent English and additional language (Italian, German, Spanish).
• Communication, negotiation, influencing and presentation skills.
• Cross cultural sensitivity.
• University degree in Telecom.
• Telecom background: minimum 5 years.
• Experience of data analytics, statistics and reporting.

With these activities you will have a great impact on our business:
• Interface between Local Network Operations and GNOC for SLA/OLA design & review.
• Harmonize Service Level Management process and KPIs across Network Operations.
• Service Quality Management process owner.
• Service ownership for centrally managed services from GNOC.
• Deliver regular presentation of Service Performance ( network and/or NOC) for Technical Directors and Head of Ops from Local Markets.
• Deliver Service Improvement Plans .
• Ensure Local Market requirements are taken into account in Service Delivery.

Sounds like the perfect job? We’ve got even more to offer:
• In this pandemic period we have 100% work from home for your safety.
• Medical and dental services
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• Flexible Vacation – Take time off when you need it, we trust you!
#_VOIS