Account Advisor with German
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Angajator: | Randstad România |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 02.02.2022 |
Remote work: | On-site |
Randstad este lider global în recrutare și gestionare de personal. Încă din 2016, suntem prezenți pe piața din România, în București și în Slatina. Având un număr de peste 130 de consultanți, peste 300 de clienți activi și minim 3000 de angajări pe an, contribuim la evoluția pieței muncii din România și ne apropiem de obiectivul nostru global de a impacta pozitiv viața profesională a oamenilor care au nevoie de un loc de muncă până în 2030.
Cerinte
Germany Level C1– C2 Speaking Proficiency;
-Preferable experience within a contact center or customer service environment for 1 year;
-Strong verbal communication skills;
-High problem solving skills;
-Proficiency in using MS Office applications is a plus;
-University studies, in progress or completed.
-Respond efficiently and effectively to customer queries through all available omni-
channels;
-Own and manage customer engagement and interaction ensuring all agreed quality attributes are met and exceeded;
-Identify secondary (possible or hidden) customer needs and attempt to add value
accordingly;
-Ensure service level agreements are met and maintained through accuracy in handling required task and through communicating positively with all involved parties(2nd Line, 3rd Line, etc...) in order to facilitate timely issue resolution;
-Follow agreed processes / procedures to raise and resolve customer queries as well as propose potential process improvements where applicable;
-Manages the balance of benefits for the customer and the business
We offer:
-attractive salary;
-meal tickets;
-private medical insurance;
-Benefit platform where you can have certain employee discounts;
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