Account Advisor with German
Randstad is specialized in solutions in the field of flexible work and human resources services. Our services range from regular temporary staffing and permanent placements to in-house, professionals, search & selection, and HR Solutions.
The Randstad Group is one of the leading HR services providers in the world, with top-three positions in Argentina, Belgium & Luxembourg, Canada, Chile, France, Germany, Greece, India, Mexico, the Netherlands, Poland, Portugal, Spain, Switzerland, the UK, and the United States as well as major positions in Australia and Japan.
In 2015, Randstad had approximately 29,750 corporate employees and around 4,473 branches and in-house locations in 39 countries around the world. Randstad generated revenue of € 19.2 billion in 2015. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands.
Germany Level C1– C2 Speaking Proficiency;
-Preferable experience within a contact center or customer service environment for 1 year;
-Strong verbal communication skills;
-High problem solving skills;
-Proficiency in using MS Office applications is a plus;
-University studies, in progress or completed.
-Respond efficiently and effectively to customer queries through all available omni-
-Own and manage customer engagement and interaction ensuring all agreed quality attributes are met and exceeded;
-Identify secondary (possible or hidden) customer needs and attempt to add value
-Ensure service level agreements are met and maintained through accuracy in handling required task and through communicating positively with all involved parties(2nd Line, 3rd Line, etc...) in order to facilitate timely issue resolution;
-Follow agreed processes / procedures to raise and resolve customer queries as well as propose potential process improvements where applicable;
-Manages the balance of benefits for the customer and the business
-private medical insurance;
-Benefit platform where you can have certain employee discounts;