Customer service advisor with Polish

Employer: Michelin Romania
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 07.12.2021
    Short company description

    Michelin, a leader in the field of tires, is dedicated to sustainably enriching of the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases.

    The Michelin Group started its activity in Romania in August 2001.
    Currently, Michelin has over 4400 employees in Romania, and 20 different fields of activity covering over 300 different jobs. Production facilities are based in three plants, one in Florești (Prahova) and two in Zalău. Our Shared Services Center in Bucharest delivers services in: purchasing, finance, logistics, sales administration and human resources.
    Starting with 2018, Bucharest became a coordination center for the Central Europe region (20 countries).

    In 2020, Michelin Romania obtained the Top Employers certification, from the renowned Top Employers Institute, for its Human Resources processes and policies, created for the benefit of its employees.

    Moving forward together!
    Towards your dreams! Towards your ambitions! Towards your career!

    In Michelin, we show you confidence and we encourage and support you to reach your potential. With passion, enthusiasm and pride, we can build the future together, regardless of your experience.

    It is common in Michelin for an Industrial Engineer to continue their career in the Shared Services Center, for a Polish to work in Romania, for a Romanian to become manager in Germany or for a woman to be Plant Manager. The diversity of jobs we manage in the Central Europe region allows us to build surprising career paths, together with our employees.

    Choose to grow with Michelin!

    Michelin Romania SA, as data Controller, will process the data pursuant to the General Data Protection Regulation no. 679/2016 for the purpose of recruiting and selecting candidates.
    Under the Regulation, you have the right of access; the right of rectification or right to erasure; the right to restriction of processing; the right to be notified about rectification or erasure of personal data or restriction of processing; the right to object and the automated individual decision-making; the right to lodge a complaint with the competent national supervisory authority and before the competent courts; the right to restriction of processing and the right to data portability. You may exercise these rights by writing to us at 10 Sos. Bucuresti-Nord, Global City Business Park, Building O1, 3rd Floor, Voluntari, Ilfov County or at

    Before sending us any personal data, please consult the complete and permanently updated information regarding the processing of personal data included in the Data Processing Policy available on our website.


    We would like you to bring to the team:

    - native in Polish language and intermediate in English.
    - strong communication skills and customer orientation.
    - previous experience in a similar role would be a strong advantage.
    - negotiations skills & problem solving attitude.


    Ensure the customer relationship by call in order to respect the defined level of service quality:

    give priority to customer incoming calls;
    ensure service continuity;
    adapt the call duration depending on customers;
    prepare the discussion before realizing outgoing calls (prepare answers, define the aim of the call);
    give an answer at any customer inquiry;

    Ensure order management and customer portfolio monitoring:

    take into account the initial need of customers, answer by proposing (if necessary) alternative solutions and giving information on scheduled ship date;
    validate and record orders according to available offers for this customer (products and services) according to instructions;
    if necessary, plan shipments (schedule orders) with the customer and optimize logistics resources;
    execute effectively specific offers, orders and process specific related activities;
    manage customer order portfolio;

    Ensure liaison and additional action of field/ commercial teams:

    bring support to sales force, track and execute actions in this scope.

    In Michelin, we offer:

    A multicultural environment based on respect and transparency;
    Commercial bonus, rent support, language bonus.
    Meal vouchers and lunch discount;
    Private medical subscription;
    Deduction of vacation costs;
    Dedicated commercial offers from our partners;

    Other info

    How we recruit:

    Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

    We have a phone call to get to know each other;
    We hold assessments to see your language skills and competencies;
    We meet in a face to face (or online, depending on the context) interview, with a recruiter and the hiring manager.

    Pass all stages with flying colors, and we’ll send you an offer.

    Be part of a team in which you are empowered and supported to reach your full potential.

    With passion, enthusiasm and pride, we can build the future together. Choose to grow with Michelin!