Customer support night shift with English in Targu Mures

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Employer: GiGroup Romania
Domain:
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Targu Mures
  • Updated at: 09.02.2022
    Remote work: On-site
    Short company description

    We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

    Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

    Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.

    Requirements

    GiGroup is looking for a Customer Support night shift with English for our client, the world's second largest and fastest growing accommodation supplier to the travel industry.

    • Fluency in spoken and written in English;
    • Medium/Advanced knowledge of computer usage;
    • Experience working in a customer or hotelier facing role;
    • Strong communication, interpersonal and client relationship management skills;
    • Good negotiating and influencing skills;
    • Accuracy, research skills and attention to detail;
    • Ability to anticipate and solve problems;
    • Team working, stamina and persistence skills;
    • A “can do” approach;
    • Ability to organize and plan effectively and to prioritize tasks in order to manage multiple activities and meet deadlines;
    • Initiative to achieve the best result.

    Responsibilities

    • Answer incoming calls from customers and build relationship by listen actively, question appropriately and by providing update and feedback;
    • Control a call through effective communication technique – call management;
    • Resolve conflicting situations by using effectively the interpersonal skills;
    • Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems;
    • Provide suitable alternatives when required and offer detailed information to customers and agents;
    • Manage multiple priorities and assignments (tasks) simultaneously (eg. Receiving client information over the phone while inputting or searching data on the system);
    • Input data into systems and documentation;
    • Keep clear evidence of losses occurred due to internal reasons and report to management;
    • Identify root causes by asking the appropriate questions and apply intervention to address them.

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