Customer support night shift with English in Targu Mures

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Employer: Gi Group Romania
Domain:
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Targu Mures
  • Updated at: 03.12.2021
    Short company description

    Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.

    Requirements

    GiGroup is looking for a Customer Support night shift with English for our client, the world's second largest and fastest growing accommodation supplier to the travel industry.

    • Fluency in spoken and written in English;
    • Medium/Advanced knowledge of computer usage;
    • Experience working in a customer or hotelier facing role;
    • Strong communication, interpersonal and client relationship management skills;
    • Good negotiating and influencing skills;
    • Accuracy, research skills and attention to detail;
    • Ability to anticipate and solve problems;
    • Team working, stamina and persistence skills;
    • A “can do” approach;
    • Ability to organize and plan effectively and to prioritize tasks in order to manage multiple activities and meet deadlines;
    • Initiative to achieve the best result.

    Responsibilities

    • Answer incoming calls from customers and build relationship by listen actively, question appropriately and by providing update and feedback;
    • Control a call through effective communication technique – call management;
    • Resolve conflicting situations by using effectively the interpersonal skills;
    • Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems;
    • Provide suitable alternatives when required and offer detailed information to customers and agents;
    • Manage multiple priorities and assignments (tasks) simultaneously (eg. Receiving client information over the phone while inputting or searching data on the system);
    • Input data into systems and documentation;
    • Keep clear evidence of losses occurred due to internal reasons and report to management;
    • Identify root causes by asking the appropriate questions and apply intervention to address them.