Quality Assurance Coordinator

Angajator: Adecco Romania
Domeniu:
  • Controlul calitatii
  • Tip job: full-time
    Nivel job: peste 5 ani experienta
    Orase:
  • Cluj Napoca
  • Actualizat la: 30.11.2021

    Adecco Resurse Umane is recruiting for one of its clients, a global leader in office solutions that paves the way in creating great experiences by offering a range of architecture, furniture and technology products, a Quality Assurance Coordinator for their office in Cluj-Napoca.

    Ideal candidate:

    • Good technical understanding
    • Able to work independently and in a team; decision making skills.
    • Continuous Improvement attitude and skills (LEAN) with a strong work discipline
    • Easily deals with ambiguity and navigates complexity
    • Interpersonal savvy: communicate & network with customers, partners
    • Effective communicator, written and verbal. Able to prioritize thoughts and information before sharing
    • Uses interpersonal communication skills to positively interact with a variety of people
    • Taking timely actions to accomplish objectives and to achieve goals; being proactive even when under pressure
    • Attention to details, customer focus, problem-solving abilities
    • English and German at C1 Level isa must
    • Confident handling ERP systems and office applications
    • Possess several years of experience in scheduling and corporate customer support (B2B)

    Responsibilities:
    • To monitor, challenge (if necessary) and validate the entire assembly report activities
    • Following the validation, you will ensure the appropriate compensation through invoicing/ crediting the relevant amounts to dealers, third party manufacturers and assembly companies
    • Communicates the progress in a timely manner to all relevant audiences, setting a communication roadmap
    • Persuade others through the presentation of analytical data to support position
    • Develop a trusted advisor relationship on partners side and internally
    • Communicate with audiences of any size, at any level (both internally and externally) and through different communication channels depending on the situation
    • Provide clarifications to any potential inquiries from customer/vendors about credit notes
    • Manage and control additional project/ costs / contract margins
    • Anticipate risk factors and works collaboratively with relevant parties to mitigate them
    • Directly coordinate the purchasing and scheduling of resources
    • Interface for order/cases clarification concerning the SWS terms and conditions (dealer, SC order management, after sales, installation teams, customer), developing and maintaining a close collaboration
    • Supervise key account metrics relative to quality, and translate them into valuable insights
    • Embrace technology and routinely use Microsoft Office, Microsoft SharePoint, Social Media, and other Web technologies to provide excellent service
    • Lead, support, and contribute to regional or departmental initiatives without direction, being able to cover multiple roles
    • Ensure compliance to processes and procedures defined at the departments level
    • Makes himself/herself visible and present including through visits travel may represent up to 30% out of total working time