Quality Assurance Coordinator
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Angajator: | Adecco Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | peste 5 ani experienta |
Orase: |
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Actualizat la: | 01.01.2022 |
Remote work: | On-site |
Adecco Resurse Umane is recruiting for one of its clients, a global leader in office solutions that paves the way in creating great experiences by offering a range of architecture, furniture and technology products, a Quality Assurance Coordinator for their office in Cluj-Napoca.
Ideal candidate:
- Good technical understanding
- Able to work independently and in a team; decision making skills.
- Continuous Improvement attitude and skills (LEAN) with a strong work discipline
- Easily deals with ambiguity and navigates complexity
- Interpersonal savvy: communicate & network with customers, partners
- Effective communicator, written and verbal. Able to prioritize thoughts and information before sharing
- Uses interpersonal communication skills to positively interact with a variety of people
- Taking timely actions to accomplish objectives and to achieve goals; being proactive even when under pressure
- Attention to details, customer focus, problem-solving abilities
- English and German at C1 Level is a must
- Confident handling ERP systems and office applications
- Possess several years of experience in scheduling and corporate customer support (B2B)
Responsibilities:
- To monitor, challenge (if necessary) and validate the entire assembly report activities
- Following the validation, you will ensure the appropriate compensation through invoicing/ crediting the relevant amounts to dealers, third party manufacturers and assembly companies
- Communicates the progress in a timely manner to all relevant audiences, setting a communication roadmap
- Persuade others through the presentation of analytical data to support position
- Develop a trusted advisor relationship on partner’s side and internally
- Communicate with audiences of any size, at any level (both internally and externally) and through different communication channels depending on the situation
- Provide clarifications to any potential inquiries from customer/vendors about credit notes
- Manage and control additional project/ costs / contract margins
- Anticipate risk factors and works collaboratively with relevant parties to mitigate them
- Directly coordinate the purchasing and scheduling of resources
- Interface for order/cases clarification concerning the SWS terms and conditions (dealer, SC order management, after sales, installation teams, customer), developing and maintaining a close collaboration
- Supervise key account metrics relative to quality, and translate them into valuable insights
- Embrace technology and routinely use Microsoft Office, Microsoft SharePoint, Social Media, and other Web technologies to provide excellent service
- Lead, support, and contribute to regional or departmental initiatives without direction, being able to cover multiple roles
- Ensure compliance to processes and procedures defined at the departments level
- Makes himself/herself visible and present including through visits – travel may represent up to 30% out of total working time
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