MoneyGram Transactions Customer Service Representative (English and Romanian)

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Employer: TELUS International
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • nationwide
    Updated at: 02.12.2021
    Short company description

    TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

    TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at:


    We are looking for English speakers to join our team!

    On this role, you would be working for our client, MoneyGram, a top global money transfer company. MoneyGram is a global provider of innovative money transfer and payment services, with approximately 350,000 agent locations in more than 200 countries and territories around the world.

    MoneyGram Transactions Customer Care Representatives will process inbound calls and e-mails from wire transfer customers or MoneyGram agents and will process transactions totaling tens of thousands of dollars every day.

    What we expect:

    -native level of Romanian, medium (B2) level of English in written and oral
    -availability for a full-time schedule, in rotating shifts, 5 days/ week: Monday - Saturday, 9:00 - 20:00
    -Working knowledge of basic PC operation
    -Great communication and interpersonal skills
    -Client orientation
    -Ability to quickly adapt to changing environment, team-player mindset
    -Decision-making & problem-solving skills


    The Transaction Customer Service Representative position is about:

    -processing inbound calls and e-mails from MoneyGram wire transfer customers and agents
    -processing money transfer transactions (domestic & international)
    -answering a wide range of inquiries
    -solving Customer service issues
    -properly escalating any issues to specific departments

    Other info

    We offer:

    - Stable job - permanent labor contracts
    - Flexible schedule - rotating shifts and weekends
    - Tenure salary increases
    - Monthly meal tickets
    - Monthly performance bonus
    - Great rewards for referring your friends: consistent bonuses and prizes
    - International career - regular training and international career opportunities
    - Multilingual exposure - improve your spoken and written language skills
    - Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
    - Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
    - Private medical insurance coverage
    - Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

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