Sr. Intelligence Analyst (Remote)

At CrowdStrike we’re on a mission - to stop breaches. Our groundbreaking technology, services delivery, and intelligence gathering together with our innovations in machine learning and behavioral-based detection, allow our customers to not only defend themselves, but do so in a future-proof manner. Because of that we’ve earned numerous honors and top rankings for our technology, organization and talent. Our culture was purpose-built to be remote first, and we offer flexible work arrangements to help our people manage their personal and professional lives in a way that works for them. If you’re ready to work on unrivaled technology with a team that makes a difference every day, let’s talk.

About the Role:

CrowdStrike is looking for a self-starting, responsible, action-oriented, and highly motivated individual to join our growing Intelligence Team.

The mission of the Falcon X Recon+ Analyst is to directly support cyber threat customers and to ensure they realize the full value of the Intelligence products they have purchased from CrowdStrike; ultimately maximizing customer success and renewals.

At a high level, this role will be an all-source analytic interface for CrowdStrike Intelligence customers to the wider CrowdStrike intelligence team.  The role will also be responsible for enabling the functional use of cyber threat intelligence between the client and the Falcon X Recon application. Key responsibilities include, but not limited to, the management of customer request, support customer use of the Falcon X Recon application, provide internal debrief support, and execute customer feedback processes while ensuring contract adherence by both parties. This person will be a problem solver, ability to become an expert on CrowdStrike tools, and able to escalate client issues to the appropriate teams within CrowdStrike.

Successful candidates will have an excellent technical foundation, especially related to dark web actors, dark web data, APT strategy, Threat Intelligence, as well as proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all a passion for ensuring a top-quality customer experience. A successful candidate will be able to understand and act upon a customer’s needs, pain points, and overall goals at every level of use from C-level executives to operations floor analysts.

Responsibilities include:

• Manage the customers instance of the Falcon X Recon application.

• Drive high levels of customer satisfaction, maintaining a strong sense of ownership over many customer relationships.

• Work closely with the CrowdStrike Intelligence teams in performing reviews and coordinate RFI responses for threat intelligence requests

• Understand the dark and deep web ecosystem; be able to properly convey analytical findings to customers

• Be a customer advocate to the Intelligence and Engineering teams to improve the product and ensure that customer’s feedback, feature requests, and overall satisfaction is conveyed and accounted for.

• Plan and lead process improvement initiatives tailored to improve overall customer satisfaction with the CrowdStrike team.

Requirements:

• 2 - 5 years of experience in cyber threat intelligence, all-source threat intelligence analysis and be fully versed in the intelligence lifecycle.

• Working knowledge of cyber threat intelligence terminology, key concepts, and analysis

• Working knowledge of the dark and deep web ecosystems, including actors, forums, and leak sites

• Adaptable and willing to learn new technologies

• Understanding of contemporary scripting languages such as python, and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence.

• Customer service attitude and willingness to help and problem-solve  with customers

• Ability to operate independently and with little direction.

• Excellent written, verbal communication skills.

• Demonstrated ability to document technical process and convey business terms in clear language.

• Ability to present and explain technology to people with less technical knowledge

• Attention to detail, but with an ability to understand the big picture view and understand when projects or efforts have conflicting objectives

• Must be able to thrive in a fast paced, high stress start up environment and able to create customer solutions with limited resources

• Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security

Travel: Minimal to light travel (25%)

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Benefits of Working at CrowdStrike:

• Remote-friendly culture

• Market leader in compensation and equity awards

• Competitive vacation and flexible working arrangements 

• Paid Parental Leave, including adoption 

• Wellness programs

• A variety of professional development and mentorship opportunities

• Open offices have stocked kitchens, coffee, soda and treats

We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.