Customer Support Specialist | French Speaker

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Angajator: GABTEO CONSULT
Domeniu:
  • Customer support - Client service
  • Educatie - Training
  • Fundatii - Voluntariat - ONG
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Brasov
  • BUCURESTI
  • Constanta
  • Actualizat la: 28.11.2021
    Scurta descriere a companiei

    GABTEO HR – Companie de Consultanta, Executive Search, Head-Hunting si Recrutare de Personal.

    Cerinte

    Requirements & Competencies:
    Understand what does outstanding Customer Support look like and be ready to go the extra mile;
    Have native spoken and written French skills, excellent spoken and written English;
    Be ready to work in shifts;
    Be always ready to put customers first, be passionate about helping others;
    Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams;
    Be a hustler, not stopping after 20 obstacles a day;
    Be an owner and proactively find solutions to business problems;
    Be passionate about new technologies and food tech.

    Responsabilitati

    Info about our client:

     one of the fastest-growing startups in the world with over 25 million happy customers in 30+ countries, from Europe to Mexico to Africa;
     our partner is building the future of transport – one platform that connects you with cars, motorcycles, scooter sharing, and anything else you need to move around in your city. Fast, convenient and affordable for everyone, as transport should be;
     a future with less car ownership and flexible urban mobility. By bringing reliable on-demand transport to the masses, our client is helping cities evolve towards decreased traffic congestion and pollution.

    Responsibilities:

    • Represent our partner in any French and English spoken market;
    • Support all company's users and help them get the most out of the apps;
    • Create loyal fans by showing them a really care;
    • Contribute and share ideas to decrease the workload and improve the quality & speed of company's Customer Support;
    • Be a key player in building a support team in a challenging growth environment.

    Alte informatii

    Benefits:
    • Your daily duties will have a meaningful impact on millions of people all over the world;
    • You’ll be surrounded by the most friendly, supportive colleagues you can imagine;
    • As the company is growing, so will you! Fast-paced, challenging environment offers you great opportunities for professional development;
    • You’ll always be kept informed. Bi-weekly All Hands meetings bring the global teams together;
    • Switching off is important! Your team like to work hard and play hard. Enjoy fun team events, office snacks, free merch and more!