Agent L1 Service Desk with German
Technology is a playground for ideas!
Vodafone Shared Services Romania is the place to make them come to life.
If you want to invest more in a career rather than just a job,
Meet us, Join us, Grow with us!
We stay hungry and true to our core values by recruiting people who are fun, passionate, open, and question everything.
Reflect on what your motivation is to come on board! We’re eager to hear your story.
We live and thrive in an ever-changing environment where creativity and productivity are key, within working hours, of course.
German (C1 or above)
English (B2 or above)
Has used an IT Service Management tool (BMC Remedy or similar)
Ability to diagnose and resolve basic technical issues
Excellent communication skills
Team working skills
Serve as first point of contact for customers over all agreed channels with their respective OpCos and provide resolution or dispatch accordingly where applicable (incidents and service request)
Perform remote troubleshooting through thorough analysis and relevant questions
Identify the issue using the details received from the end-user and provide resolution according to the work instructions
Record actions taken and resolution provided in the relevant ticketing system
Ensure fulfillment of the agreed Service Level Agreements/Key Performance Indicators
Perform ticket follow-up according to the internal procedure
Identify and suggest possible improvements on procedures
Resolved incidents, service requests and queries
Up-to-date information in the relevant systems
Documented technical solutions in KMDB
Work from Home– You can get to work remotely from anywhere you choose (2 days/week)!
Medical and dental services
Dedicated employee phone subscription
Special discounts for gyms and retailers
Annual Company Bonus
You get to work with tried and trusted web-technology
Getting in on the ground floor of a technology changing company