INCIDENT MANAGEMENT OFFICER WITH CZECH , location: Remote
Acest job nu mai este activ!Vezi toate job-urile SalesConsulting active.Vezi toate job-urile INCIDENT MANAGEMENT OFFICER WITH CZECH , location: Remote active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in Resurse Umane - Psihologie active pe Hipo.ro |
Angajator: | SalesConsulting |
Domeniu: |
|
Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
|
Actualizat la: | 16.01.2023 |
Remote work: | On-site |
Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
• Upper-intermediate Czech (preferably B2-C1);
• Strong English written and verbal communication skills;
• Preferred 3 years of customer experience;
• Bachelor’s degree, or equivalent experience;
• Positive, energetic, enthusiastic attitude;
• Strong attention to detail;
• Skilled use of the Microsoft Office Suite, . Word, Outlook, PowerPoint, etc.;
• Ability to apply judgement in high pressure situations with minimal external guidance;
• Strong ability to comprehend written communications;
• Strong communicator and a great team player.
• Know the customer and understand our customer’s expectations with their reactive support experience;
• Focus on critical issues to ensure customer satisfaction;
• Set proper expectations with customers for support;
• Acknowledge and respond to customers' requests promptly;
• Anticipate risk and escalations based on customer context;
• Handle high-risk escalations and gather/analyze information as needed to support the customer;
• Understand the cause of the escalation, its business impact, and level of urgency from Customer and other stakeholders;
• Ensure clear communication channels are established and documented with the customer and enable effective cross group collaboration;
• Monitor reactive cases owned by internal support organizations;
• Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health;
• Work with engineers as needed to investigate the customer issue further to understand the root cause to drive prevention;
• Establish a customer obsession approach that puts the customer and the customer operational health in the center;
• Understanding of reactive case lifecycle and troubleshooting methodology.
Only eligible candidates will be contacted. Thank you!
Job-uri similare care te-ar putea interesa: |
|
---|---|
Incident Management Officer with German Aplica fara CV | |
Incident Management Officer with Finnish Remote | |
Policy Management Officer with English or Italian or German Aplica fara CV | |
Vezi job-uri similare (268) |
Raporteaza eroarea la